Shipping and Returns
How soon can I expect my order?
All items ordered and paid for will ship within 24 hours, unless otherwise noted in description of product or on our website.
For U.S. Orders:
We primarily ship through UPS & USPS. After shipping, please allow another 2-5 business days for your order to arrive.
For International Orders:
Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you. All sales are final, no returns.
Our products are enclosed in all glass or PET vessels, and are quite heavy. We take every measure to safely package our ingredients to your doorstop to ensure safe arrival and hence shipping may be slightly higher than one might expect.
What is your return policy?
If at any time within 30 days of receipt you are not happy with the product bought from mizzbloom.com & shipped within the US, please email us and we will replace or refund your product. Products must be returned in new or gently used condition. All returns are free and a label will be provided. Once a return is received at our offices, we will process the return in 3-5 business days. Once we email you the shipping label for the return, you have 30 days for the products to arrive back to our office.
NOT REFUNDABLE :
- Free gifts or promotional items with retail value.
- Products that have been significantly used.
- Returns on partial bundles/sets.
- Returns or exchanges from unauthorized Mizz Bloom retailers.
- International orders
How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email firstname.lastname@example.org
Our Customer Service team is available M-F 8am - 5pm pst. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.